Shipping Information

This page summarises how we ship. For the full terms, see our Shipping Policy.

Processing

Orders are processed within 1-2 business days. Orders placed at weekends or on public holidays are processed the next business day. You'll receive tracking details by email once your order is on its way.

Where we ship

We ship within Singapore and to a selected list of international destinations including Australia, Canada, Japan, Malaysia, New Zealand, South Korea, the United Kingdom, the United States and much of Western Europe.

The complete list of destinations we currently serve is shown at checkout. If your country isn't listed, we're not able to ship there yet.

Delivery times

Estimated delivery times are shown at checkout and are measured from despatch, not from when you place the order. Estimates come from the carrier and aren't guaranteed — international parcels in particular can be delayed in customs or during peak periods.

Cost

Shipping is calculated at checkout based on your destination and the speed you choose. You'll see the exact figure before you pay.

Customs and import duties

International orders may be subject to customs duties, import taxes or handling fees charged by your country. These are separate from what you pay us, are set by your local authorities, and are the recipient's responsibility.

A parcel that hasn't arrived

If tracking has stalled or your order is well past its estimated window, email dylanng436@gmail.com and we'll open an enquiry with the carrier.

Address accuracy

Please double-check your address before you complete checkout. Once a parcel has been despatched we can't redirect it, and we can't take responsibility for orders lost to an incorrect or incomplete address.