Returns & Refunds
This page summarises how returns work. For the full terms, see our Refund Policy.
Our 30-day policy
You can return a book within 30 days of delivery. To be eligible it needs to be unread and in original condition, with any shrink-wrap, slipcase or dust jacket intact.
How to start a return
- Email dylanng436@gmail.com with your order number and which book you'd like to return.
- We'll confirm the return address and talk you through the next step.
- Send the book back using a tracked service.
Please contact us before sending anything back — returns that arrive unannounced may not be accepted, and we can't refund a parcel we don't receive.
Damaged, defective or wrong book
Email us within 7 days of delivery with a photo of the book and its packaging. We'll arrange a replacement or a full refund including shipping, at no cost to you. You won't need to pay return postage.
Who pays return postage
| Reason for return | Return postage |
|---|---|
| Changed your mind | Paid by you; original shipping not refunded |
| Damaged, defective or incorrect | Paid by us |
Getting your money back
Once your return arrives and has been checked, we'll email you with the outcome. Approved refunds go back to your original payment method within 5-10 business days. How quickly it appears depends on your bank or card issuer.
What we can't accept
- Books that have been read, marked or annotated
- Returns started more than 30 days after delivery
- Gift cards and digital products
Cancelling an order
Get in touch as soon as possible. We can usually cancel before despatch. Once the order has shipped, the return process above applies.