Refund policy
Last updated: 21 September 2026
Returns
We accept returns within 30 days of delivery. To be eligible, a book must be unread and in its original condition, with any shrink-wrap, slipcase or dust jacket intact.
Please contact us at dylanng436@gmail.com before sending anything back so we can confirm the return address and guide you through the process. Returns sent without prior contact may not be accepted.
Damaged or incorrect items
If your book arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with a photograph of the item and the packaging. We will arrange a replacement or a full refund, including any shipping you paid, at no cost to you.
Return shipping
For change-of-mind returns, the cost of return shipping is the customer's responsibility, and original shipping charges are not refunded. For damaged, defective or incorrect items, we cover return shipping.
We recommend using a tracked service. We cannot issue a refund for a return we do not receive.
Refunds
Once your return reaches us and has been inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5-10 business days. The time it takes for the funds to appear depends on your bank or card issuer.
Items we cannot accept
- Books that have been read, marked, annotated or otherwise used
- Items returned more than 30 days after delivery
- Gift cards and digital products
Cancellations
If you need to cancel an order, contact us as soon as possible. We can usually cancel before the order has been despatched. Once it has shipped, the return process above applies.
Contact
The Reading Room
Bukit Batok West Ave 6, Singapore 650135
dylanng436@gmail.com